{"id":9179,"date":"2026-04-11T08:10:09","date_gmt":"2026-04-11T08:10:09","guid":{"rendered":"https:\/\/soapnadalep.com\/?page_id=9179"},"modified":"2026-05-03T15:18:08","modified_gmt":"2026-05-03T15:18:08","slug":"shipping-policy","status":"publish","type":"page","link":"https:\/\/soapnadalep.com\/en\/shipping-policy\/","title":{"rendered":"Shipping Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"9179\" class=\"elementor elementor-9179\">\n\t\t\t\t<div class=\"e-con-with-custom-width elementor-element elementor-element-a4f9835 e-flex e-con-boxed sc_layouts_column_icons_position_left e-con e-parent\" data-id=\"a4f9835\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a301467 sc_fly_static elementor-widget elementor-widget-text-editor\" data-id=\"a301467\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Shipping Policy<\/h2>\n\n<p><strong>Soapna d\u2019Alep e.K.<\/strong><br>\n  Website: <a href=\"https:\/\/soapnadalep.com\">https:\/\/soapnadalep.com<\/a>\n<\/p>\n\n<h3>1. General Information<\/h3>\n<p>\n  We are committed to delivering your order safely and efficiently.\n  All orders are shipped from Germany.\n<\/p>\n\n<h3>2. Processing Time<\/h3>\n<p>\n  Orders are processed within 1\u20133 business days after payment confirmation.\n<\/p>\n<p>\n  Orders placed on weekends or public holidays are processed on the next business day.\n<\/p>\n<p>\n  <strong>Legal basis:<\/strong> Art. 6(1)(b) GDPR (contract performance)\n<\/p>\n\n<h3>3. Shipping Times<\/h3>\n<ul>\n  <li><strong>Germany:<\/strong> 2\u20135 business days<\/li>\n  <li><strong>European Union:<\/strong> 4\u201310 business days<\/li>\n  <li><strong>International:<\/strong> 7\u201321 business days<\/li>\n<\/ul>\n<p>\n  Delivery times are estimates only and are not guaranteed.\n  Delays may occur due to customs, carrier issues, or peak periods.\n<\/p>\n\n<h3>4. Shipping Costs<\/h3>\n<p>\n  Shipping costs are calculated at checkout based on destination, weight,\n  and selected shipping method. All applicable fees are displayed before order completion.\n<\/p>\n\n<h3>5. Customs, Duties &amp; Taxes<\/h3>\n<p>\n  For orders outside the European Union, customers are responsible for any customs duties,\n  import taxes, or local fees imposed by their country.\n<\/p>\n<p>\n  We are not responsible for delays caused by customs clearance.\n<\/p>\n\n<h3>6. Order Tracking<\/h3>\n<p>\n  Where available, tracking information will be provided via email once your order has been dispatched.\n<\/p>\n\n<h3>7. Incorrect Shipping Information<\/h3>\n<p>\n  Customers are responsible for providing correct and complete shipping details.\n<\/p>\n<p>\n  We are not liable for delays, losses, or returns caused by incorrect address information\n  provided by the customer.\n<\/p>\n\n<h3>8. Lost, Delayed or Damaged Parcels<\/h3>\n<p>\n  If your parcel is lost, delayed, or arrives damaged, please contact us as soon as possible:\n<\/p>\n<p>\n  Email: <a href=\"mailto:info@soapnadalep.com\">info@soapnadalep.com<\/a>\n<\/p>\n<p>\n  Please include your order number and relevant photos where applicable.\n<\/p>\n<p>\n  We will assist in investigating and resolving the issue with the carrier.\n<\/p>\n\n<h3>9. Partial Shipments<\/h3>\n<p>\n  We reserve the right to ship orders in partial deliveries if necessary\n  to ensure timely fulfillment.\n<\/p>\n\n<h3>10. Refused or Unclaimed Parcels<\/h3>\n<p>\n  If a parcel is refused or not collected and returned to us,\n  we reserve the right to deduct return shipping costs from any refund.\n<\/p>\n\n<h3>11. Force Majeure<\/h3>\n<p>\n  We are not liable for delays or failure to deliver caused by events beyond\n  our reasonable control, including but not limited to strikes, transport disruptions,\n  supplier delays, or natural events.\n<\/p>\n\n<h3>12. Contact<\/h3>\n<address>\n  Soapna d\u2019Alep e.K.<br>\n  L\u00fcbecker Stra\u00dfe 5<br>\n  65760 Eschborn<br>\n  Germany<br><br>\n  Email: <a href=\"mailto:info@soapnadalep.com\">info@soapnadalep.com<\/a>\n<\/address>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Shipping Policy Soapna d\u2019Alep e.K. Website: https:\/\/soapnadalep.com 1. General Information We are committed&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-9179","page","type-page","status-publish","hentry"],"acf":[],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/soapnadalep.com\/en\/wp-json\/wp\/v2\/pages\/9179","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/soapnadalep.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/soapnadalep.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/soapnadalep.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/soapnadalep.com\/en\/wp-json\/wp\/v2\/comments?post=9179"}],"version-history":[{"count":22,"href":"https:\/\/soapnadalep.com\/en\/wp-json\/wp\/v2\/pages\/9179\/revisions"}],"predecessor-version":[{"id":10177,"href":"https:\/\/soapnadalep.com\/en\/wp-json\/wp\/v2\/pages\/9179\/revisions\/10177"}],"wp:attachment":[{"href":"https:\/\/soapnadalep.com\/en\/wp-json\/wp\/v2\/media?parent=9179"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}