{"id":9390,"date":"2026-04-14T16:30:00","date_gmt":"2026-04-14T16:30:00","guid":{"rendered":"https:\/\/soapnadalep.com\/?page_id=9390"},"modified":"2026-05-03T16:51:35","modified_gmt":"2026-05-03T16:51:35","slug":"right-of-withdrawal","status":"publish","type":"page","link":"https:\/\/soapnadalep.com\/en\/right-of-withdrawal\/","title":{"rendered":"Right of Withdrawal"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"9390\" class=\"elementor elementor-9390\">\n\t\t\t\t<div class=\"e-con-with-custom-width elementor-element elementor-element-2e6e57f e-flex e-con-boxed sc_layouts_column_icons_position_left e-con e-parent\" data-id=\"2e6e57f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dd5d57e sc_fly_static elementor-widget elementor-widget-html\" data-id=\"dd5d57e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2>Right of Withdrawal<\/h2>\r\n\r\n<h3>1. Right of Withdrawal<\/h3>\r\n<p>\r\n  Consumers have the right to withdraw from this contract within 14 days without giving any reason.\r\n<\/p>\r\n<p>\r\n  The withdrawal period is 14 days from the day on which you, or a third party named by you\r\n  who is not the carrier, takes possession of the goods.\r\n<\/p>\r\n<p>\r\n  To exercise your right of withdrawal, you must inform us of your decision to withdraw\r\n  from this contract by means of a clear statement (for example by email or post).\r\n  You are not required to use a specific form.\r\n<\/p>\r\n<p>\r\n  You may use the attached model withdrawal form, but this is not mandatory.\r\n<\/p>\r\n\r\n<h3>Contact for Withdrawal Requests<\/h3>\r\n<address>\r\n  Soapna d\u2019Alep e.K.<br>\r\n  L\u00fcbecker Stra\u00dfe 5<br>\r\n  65760 Eschborn<br>\r\n  Germany<br><br>\r\n  Email: info@soapnadalep.com\r\n<\/address>\r\n<p>\r\n  This contact may also be used for withdrawal declarations.\r\n<\/p>\r\n\r\n<h3>2. Effects of Withdrawal<\/h3>\r\n<p>\r\n  If you withdraw from this contract, we will reimburse all payments received from you,\r\n  including standard delivery costs (excluding additional costs arising if you chose a different\r\n  delivery method than our standard option), without undue delay and no later than\r\n  14 days after receiving your withdrawal notice.\r\n<\/p>\r\n<p>\r\n  We may withhold reimbursement until we have received the returned goods or you have\r\n  provided proof of return shipment, whichever is earlier.\r\n<\/p>\r\n<p>\r\n  Refunds will be made using the same payment method used for the original purchase\r\n  unless otherwise agreed.\r\n<\/p>\r\n\r\n<h3>3. Return Conditions<\/h3>\r\n<p>\r\n  Returned items must:\r\n<\/p>\r\n<ul>\r\n  <li>Be returned within 14 days after informing us of withdrawal<\/li>\r\n  <li>\r\n    Be unused and handled only to the extent necessary to establish the nature,\r\n    characteristics, and functioning of the goods\r\n  <\/li>\r\n  <li>Include original packaging where available<\/li>\r\n<\/ul>\r\n<p>\r\n  You are only liable for any diminished value of the goods resulting from handling\r\n  beyond what is necessary to establish the nature, characteristics, and functioning\r\n  of the goods.\r\n<\/p>\r\n\r\n<h3>4. Return Shipping Costs<\/h3>\r\n<p>\r\n  Unless the goods are faulty or incorrectly delivered:\r\n<\/p>\r\n<ul>\r\n  <li>Customers are responsible for the direct cost of return shipping.<\/li>\r\n<\/ul>\r\n\r\n<h3>5. Exclusions from Withdrawal \/ Returns<\/h3>\r\n<p>\r\n  The right of withdrawal does not apply to:\r\n<\/p>\r\n<ul>\r\n  <li>Goods made to the customer\u2019s specifications or clearly personalised<\/li>\r\n  <li>\r\n    Sealed goods which are not suitable for return for health protection or hygiene reasons\r\n    if unsealed after delivery and therefore no longer suitable for resale\r\n  <\/li>\r\n  <li>\r\n    Goods which have been opened or used after delivery and are no longer in a hygienically\r\n    sellable condition\r\n  <\/li>\r\n  <li>Perishable goods or items with limited shelf life<\/li>\r\n<\/ul>\r\n\r\n<h3>6. Damaged or Incorrect Orders<\/h3>\r\n<p>\r\n  If your order arrives damaged, defective, or incorrect, please contact us as soon\r\n  as possible after delivery at:\r\n<\/p>\r\n<p>\r\n  <strong>Email:<\/strong> info@soapnadalep.com\r\n<\/p>\r\n<p>\r\n  Include:\r\n<\/p>\r\n<ul>\r\n  <li>Your order number<\/li>\r\n  <li>Description of the issue<\/li>\r\n  <li>Clear photos of the product and packaging<\/li>\r\n<\/ul>\r\n<p>\r\n  We will review the issue and provide an appropriate resolution in accordance\r\n  with applicable statutory rights.\r\n<\/p>\r\n\r\n<h3>7. Model Withdrawal Form<\/h3>\r\n<p>\r\n  You may use this form, but it is not mandatory. (*) Delete where applicable.\r\n<\/p>\r\n\r\n<address>\r\n  Soapna d\u2019Alep e.K.<br>\r\n  L\u00fcbecker Stra\u00dfe 5<br>\r\n  65760 Eschborn<br>\r\n  Germany<br>\r\n  Email: info@soapnadalep.com\r\n<\/address>\r\n\r\n<p>\r\n  I\/We (*) hereby give notice that I\/We (*) withdraw from my\/our (*) contract of sale\r\n  of the following goods:\r\n<\/p>\r\n\r\n<p>\r\n  Ordered on (*) \/ Received on (*):\r\n<\/p>\r\n\r\n<p>\r\n  Name of consumer(s):\r\n<\/p>\r\n\r\n<p>\r\n  Address of consumer(s):\r\n<\/p>\r\n\r\n<p>\r\n  Signature of consumer(s) (only if this form is submitted on paper):\r\n<\/p>\r\n\r\n<p>\r\n  Date:\r\n<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Right of Withdrawal 1. Right of Withdrawal Consumers have the right to withdraw&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-9390","page","type-page","status-publish","hentry"],"acf":[],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/soapnadalep.com\/en\/wp-json\/wp\/v2\/pages\/9390","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/soapnadalep.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/soapnadalep.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/soapnadalep.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/soapnadalep.com\/en\/wp-json\/wp\/v2\/comments?post=9390"}],"version-history":[{"count":43,"href":"https:\/\/soapnadalep.com\/en\/wp-json\/wp\/v2\/pages\/9390\/revisions"}],"predecessor-version":[{"id":10232,"href":"https:\/\/soapnadalep.com\/en\/wp-json\/wp\/v2\/pages\/9390\/revisions\/10232"}],"wp:attachment":[{"href":"https:\/\/soapnadalep.com\/en\/wp-json\/wp\/v2\/media?parent=9390"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}