{"id":9780,"date":"2026-04-22T22:35:08","date_gmt":"2026-04-22T22:35:08","guid":{"rendered":"https:\/\/soapnadalep.com\/?page_id=9780"},"modified":"2026-05-03T16:29:05","modified_gmt":"2026-05-03T16:29:05","slug":"returns-and-refunds","status":"publish","type":"page","link":"https:\/\/soapnadalep.com\/en\/returns-and-refunds\/","title":{"rendered":"Returns & Refunds"},"content":{"rendered":"\t\t
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Returns & Refunds Policy<\/h2>\r\n\r\n

Soapna d\u2019Alep e.K.<\/strong>
\r\n\r\n Website: https:\/\/soapnadalep.com\r\n<\/p>\r\n\r\n

1. General Information<\/h3>\r\n

\r\n We want you to be fully satisfied with your order. If there is any issue with your purchase,\r\n we are here to help.\r\n<\/p>\r\n

\r\n This Returns & Refunds Policy explains how returns, refunds, and replacements are handled\r\n in addition to your statutory right of withdrawal.\r\n<\/p>\r\n\r\n

2. Statutory Right of Withdrawal<\/h3>\r\n

\r\n Consumers have the legal right to withdraw from their purchase within 14 days without giving any reason.\r\n<\/p>\r\n

\r\n Details regarding the right of withdrawal are provided on our separate page:\r\n<\/p>\r\n

\r\n \r\n View Right of Withdrawal\r\n <\/a>\r\n<\/p>\r\n\r\n

3. Returns Eligibility<\/h3>\r\n

\r\n To be eligible for a return (after withdrawal or agreement), items must:\r\n<\/p>\r\n

    \r\n
  • Be unused and in original condition<\/li>\r\n
  • Be returned within the required return period<\/li>\r\n
  • Include original packaging where reasonably possible<\/li>\r\n<\/ul>\r\n

    \r\n Returned items are inspected upon arrival before any refund is issued.\r\n<\/p>\r\n\r\n

    4. Refund Process<\/h3>\r\n

    \r\n Once your return has been received and inspected, we will notify you about the approval\r\n or rejection of your refund.\r\n<\/p>\r\n

    \r\n If approved, refunds will be processed using the original payment method.\r\n<\/p>\r\n

    \r\n Refund processing times may vary depending on your payment provider\r\n (typically 3\u201310 business days).\r\n<\/p>\r\n\r\n

    5. Non-Refundable Items<\/h3>\r\n

    \r\n Certain items cannot be returned or refunded, including:\r\n<\/p>\r\n

      \r\n
    • Opened or used cosmetic products (for hygiene reasons)<\/li>\r\n
    • Products not in resalable condition<\/li>\r\n
    • Items damaged due to improper use by the customer<\/li>\r\n
    • Products returned after the legal return period<\/li>\r\n<\/ul>\r\n\r\n

      6. Damaged or Incorrect Items<\/h3>\r\n

      \r\n If your order arrives damaged, defective, or incorrect, please contact us within\r\n 48 hours of delivery.\r\n<\/p>\r\n

      \r\n Email:<\/strong> info@soapnadalep.com\r\n<\/p>\r\n

      \r\n Please include:\r\n<\/p>\r\n

        \r\n
      • Your order number<\/li>\r\n
      • Description of the issue<\/li>\r\n
      • Clear photos of the product and packaging<\/li>\r\n<\/ul>\r\n

        \r\n We will review the issue and offer a replacement, refund, or other appropriate solution\r\n in accordance with applicable law.\r\n<\/p>\r\n\r\n

        7. Return Shipping Costs<\/h3>\r\n

        \r\n Unless the item is defective or incorrectly delivered:\r\n<\/p>\r\n

          \r\n
        • Customers are responsible for return shipping costs<\/li>\r\n<\/ul>\r\n

          \r\n If the return is approved due to an error on our side, we will cover the return\r\n shipping costs where applicable.\r\n<\/p>\r\n\r\n

          8. Refund Exceptions<\/h3>\r\n

          \r\n We reserve the right to reduce or refuse refunds if:\r\n<\/p>\r\n

            \r\n
          • The product has been significantly used beyond inspection<\/li>\r\n
          • The item is returned in unsellable condition<\/li>\r\n
          • The return does not meet legal requirements<\/li>\r\n<\/ul>\r\n

            \r\n Any reduction will be assessed fairly based on the condition of the returned goods.\r\n<\/p>\r\n\r\n

            9. Exchanges<\/h3>\r\n

            \r\n We currently offer exchanges only in cases of damaged or incorrect items.\r\n If you would like a different product, please return your item and place a new order.\r\n<\/p>\r\n\r\n

            10. Processing Time<\/h3>\r\n

            \r\n Once a return is approved, refunds are typically processed within\r\n 3\u201310 business days depending on your payment provider.\r\n<\/p>\r\n\r\n

            11. Contact<\/h3>\r\n

            \r\n Soapna d\u2019Alep e.K.
            \r\n L\u00fcbecker Stra\u00dfe 5
            \r\n 65760 Eschborn
            \r\n Germany

            \r\n Email: info@soapnadalep.com\r\n<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

            Returns & Refunds Policy Soapna d\u2019Alep e.K. Website: https:\/\/soapnadalep.com 1. General Information We…<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-9780","page","type-page","status-publish","hentry"],"acf":[],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/soapnadalep.com\/en\/wp-json\/wp\/v2\/pages\/9780","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/soapnadalep.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/soapnadalep.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/soapnadalep.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/soapnadalep.com\/en\/wp-json\/wp\/v2\/comments?post=9780"}],"version-history":[{"count":36,"href":"https:\/\/soapnadalep.com\/en\/wp-json\/wp\/v2\/pages\/9780\/revisions"}],"predecessor-version":[{"id":10220,"href":"https:\/\/soapnadalep.com\/en\/wp-json\/wp\/v2\/pages\/9780\/revisions\/10220"}],"wp:attachment":[{"href":"https:\/\/soapnadalep.com\/en\/wp-json\/wp\/v2\/media?parent=9780"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}