Terms and Conditions
Last Updated: April 2026
Welcome to Soapna d’Alep e.K. (“we,” “our,” “us”). These Terms and Conditions govern your use of our website soapnadalep.com and the purchase of products through our online store.
By accessing this website and/or placing an order, you agree to be bound by these Terms.
1. Company Information
Soapna d’Alep e.K.Lübecker Straße 5
65760 Eschborn
Germany
Email: info@soapnadalep.com
Website: https://soapnadalep.com
2. Scope of Application
These Terms and Conditions apply to all orders placed by consumers and businesses through our online shop.
A consumer is any natural person who enters into a legal transaction for purposes predominantly outside their trade, business, or profession.
3. Products
We offer natural skincare and soap products for personal use.
Product images, descriptions, and colours shown on the website are for illustrative purposes only. Minor variations may occur due to the handmade and natural nature of our products.
4. Conclusion of Contract
- Product listings on our website do not constitute a legally binding offer.
- By placing an order, you make a binding offer to purchase the selected goods.
- The contract is concluded only when we accept your order by email confirmation or dispatch the goods.
5. Prices and Payment
- All prices are shown in EUR (€) and include applicable VAT where required by law.
- Shipping costs are displayed separately during checkout.
- Payment is due immediately upon order unless otherwise stated during checkout.
- Accepted payment methods are displayed at checkout.
We reserve the right to refuse or cancel orders in cases of pricing errors, fraud suspicion, or stock issues.
6. Shipping and Delivery
- We deliver to Germany and selected international destinations.
- Delivery times are estimates only and may vary.
- We are not liable for delays caused by customs, couriers, force majeure, or other circumstances beyond our control.
- Risk passes to the customer upon delivery of goods.
7. Right of Withdrawal
Consumers have a statutory right of withdrawal. Details on conditions, deadlines, and the procedure for exercising the right of withdrawal are set out in our Withdrawal Policy available at:
https://soapnadalep.com/right-of-withdrawal/
8. Damaged or Incorrect Goods
If you receive damaged, defective, or incorrect items, please contact us as soon as possible after delivery and provide photos and order details.
This does not affect your statutory rights.
We will offer a replacement, refund, or other appropriate remedy in accordance with applicable law.
9. Retention of Title
Goods remain our property until full payment has been received.
10. Liability
We are liable without limitation for:
- Intentional misconduct
- Gross negligence
- Injury to life, body, or health
- Liability under mandatory statutory provisions
Otherwise, liability is limited to foreseeable damages typical for the contract.
11. Product Disclaimer
Our products are cosmetic and skincare products only.
They are not intended to diagnose, treat, cure, or prevent any disease. Customers should carefully review ingredients before use.
We are not liable for allergic reactions or improper use of products.
12. Intellectual Property
All content on this website, including text, images, branding, logos, and designs, is the property of Soapna d’Alep e.K. and may not be copied or used without written permission.
13. Contract Storage
We store the contract text and send order details to customers via email confirmation. The contract text is not permanently accessible online.
14. Governing Law
These Terms shall be governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG), unless mandatory consumer protection laws provide otherwise.
15. Dispute Resolution
The European Commission provides a platform for online dispute resolution (ODR):
https://ec.europa.eu/consumers/odr/
We are not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board.
16. Severability Clause
If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain unaffected.