Shipping Policy
Soapna d’Alep e.K.
Website: https://soapnadalep.com
1. General Information
We are committed to delivering your order safely and efficiently. All orders are shipped from Germany.
2. Processing Time
Orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays are processed on the next business day.
Legal basis: Art. 6(1)(b) GDPR (contract performance)
3. Shipping Times
- Germany: 2–5 business days
- European Union: 4–10 business days
- International: 7–21 business days
Delivery times are estimates only and are not guaranteed. Delays may occur due to customs, carrier issues, or peak periods.
4. Shipping Costs
Shipping costs are calculated at checkout based on destination, weight, and selected shipping method. All applicable fees are displayed before order completion.
5. Customs, Duties & Taxes
For orders outside the European Union, customers are responsible for any customs duties, import taxes, or local fees imposed by their country.
We are not responsible for delays caused by customs clearance.
6. Order Tracking
Where available, tracking information will be provided via email once your order has been dispatched.
7. Incorrect Shipping Information
Customers are responsible for providing correct and complete shipping details.
We are not liable for delays, losses, or returns caused by incorrect address information provided by the customer.
8. Lost, Delayed or Damaged Parcels
If your parcel is lost, delayed, or arrives damaged, please contact us as soon as possible:
Email: info@soapnadalep.com
Please include your order number and relevant photos where applicable.
We will assist in investigating and resolving the issue with the carrier.
9. Partial Shipments
We reserve the right to ship orders in partial deliveries if necessary to ensure timely fulfillment.
10. Refused or Unclaimed Parcels
If a parcel is refused or not collected and returned to us, we reserve the right to deduct return shipping costs from any refund.
11. Force Majeure
We are not liable for delays or failure to deliver caused by events beyond our reasonable control, including but not limited to strikes, transport disruptions, supplier delays, or natural events.
12. Contact
Soapna d’Alep e.K.Lübecker Straße 5
65760 Eschborn
Germany
Email: info@soapnadalep.com