Payment Information

Soapna d’Alep e.K.

Website: https://soapnadalep.com

1. General Information

We aim to provide a secure, simple, and reliable checkout experience for all customers.

Legal basis: Art. 6(1)(b) GDPR (contract performance)

2. Accepted Payment Methods

We currently accept the following payment methods:

• Credit / Debit Cards (Visa, Mastercard, American Express where available)
• PayPal
• Apple Pay / Google Pay (on supported devices)
• Additional local payment methods depending on your location

3. Payment Security

All payments are processed through secure encrypted payment gateways (SSL/TLS encryption).

We do not store or have access to your full payment card details or banking credentials.

4. Payment Providers

Payments are processed by third-party providers such as PayPal, Stripe, Klarna, or similar services depending on availability.

These providers act as independent data controllers and process your payment data according to their own privacy policies.

5. Currency

All prices and payments are processed in EUR (€) unless otherwise stated at checkout.

Your bank or card provider may apply currency conversion fees or foreign transaction charges.

6. Payment Authorisation

All payments must be authorised before an order can be processed and shipped.

Additional verification may be required for fraud prevention and security purposes.

7. Failed or Declined Payments

If a payment is declined, please:

• Verify your billing details
• Contact your bank or payment provider
• Try an alternative payment method

We are not responsible for delays caused by failed payment authorisation.

8. Fraud Prevention

To protect customers and prevent fraud, we reserve the right to:

• Perform payment verification checks
• Request additional identification if necessary
• Cancel orders suspected of fraudulent or unauthorised activity

9. Chargebacks and Disputes

If you experience any issue with your order, we kindly ask you to contact us first before initiating a chargeback with your bank or payment provider.

We always aim to resolve issues quickly and fairly.

10. Invoicing

Invoices are issued electronically and sent via email or included with your order where applicable.

11. Contact

Soapna d’Alep e.K.
Lübecker Straße 5
65760 Eschborn
Germany

Email: info@soapnadalep.com